Welcome to our HORECA marketplace platform. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services

Introduction
This website operates as a multi-vendor HORECA marketplace serving customers and suppliers across the United Arab Emirates (UAE).
These Terms & Conditions govern:

Website usage
Buyer and seller activities
Orders and payments
Product listings
Marketplace operations

By using this platform, you accept these Terms & Conditions in full.

Definitions

“Marketplace”
Refers to the HORECA multi-vendor platform operated through this website.

“Vendor” / “Supplier”
Refers to businesses or sellers listing products on the marketplace.

“Customer”
Refers to individuals or businesses purchasing products through the platform.

“Website”
Refers to the online platform, mobile version, and related services.

Eligibility

Users must:

Be at least 18 years old
Provide accurate business and contact information
Use the website legally and responsibly

We reserve the right to suspend or terminate accounts providing false information.

Marketplace Model

This platform operates as a multi-vendor marketplace.
Products listed on the website may be supplied directly by independent vendors. Vendors are responsible for:

Product quality
Product accuracy
Pricing
Stock availability
Delivery fulfillment
Compliance with UAE regulations

The marketplace acts as a platform connecting buyers and suppliers.

Product Information
We aim to ensure all product details are accurate. However:

Images are for illustration purposes only
Packaging may vary
Product availability may change without notice
Prices may change without prior notice

Errors related to pricing, stock, or descriptions may be corrected at any time.

Orders & Acceptance
Orders placed through the website are subject to:

Product availability
Vendor confirmation
Payment verification

We reserve the right to:

Reject or cancel orders
Limit quantities
Refuse service when necessary

Customers will be notified in case of order cancellation.

Pricing & VAT
All prices displayed may be:

Inclusive or exclusive of VAT depending on product settings
Subject to UAE VAT regulations

Customers are responsible for reviewing final invoice totals before payment.

Payments
Payments may be processed through secure third-party payment gateways.

Accepted payment methods may include:
Credit/Debit cards
Bank transfer

We do not store full card payment information on our servers.