We strive to provide quality products and reliable service across our HORECA marketplace.
Order Cancellation

Orders may be canceled before dispatch or processing confirmation. Once an order has been processed or shipped, cancellation may not be possible.

Refund Eligibility
Refunds or replacements may be provided for:
Damaged products
Defective items
Incorrect products delivered

Customers must report issues within the specified time after delivery with supporting photos if required.

Non-Returnable Items

Due to hygiene and food safety regulations, frozen, chilled, fresh, and perishable products may not be eligible for return or refund once accepted in good condition.

Refund Processing
Approved refunds will be processed through the original payment method or store credit, depending on the case.

Contact Us

Website: horecamarket.ae

Email: info@horecamarket.ae

WhatsApp: +971 568894995